At Sitewinder, we are committed to responsive customer support and service. In our product design, we emphasize minimal field service requirements. All our equipment is internally protected against shock, vibration, overload, power surges and reverse battery polarity; all the nasty things that can happen in agricultural vehicles. The protection devices are self-resetting; they do not require replacement, except one readily available automotive glass barrel fuse in the easily accessible battery leads that power the system.

Our products are designed to be intuitive and easy to use. That means a very short learning curve for operating the system. While each system comes with a complete user manual, there is no need to read it all at once; it is designed only as a reference manual. We do however, require a proper installation done according to our instructions; after that, all you need is the one-page quick-reference sheet to get started, and you will rapidly become familiar with the operation of the system.

Should you have any operational questions or suggestions concerning our equipment, our knowledgeable support staff is only one phone call away. Should your equipment require service, we will arrange quick turnaround equipment service, or if necessary, replacement service, backed by our Canadian or US Service Center.

Supporting our products and customers is a priority at Sitewinder. If you are having difficulty with your Sitewinder product, please call, fax, or e-mail us. If any product is being returned for service, the owner must first obtain a Return Materials Authorization (RMA) number issued by Sitewinder or its authorized service center.

Any product returned to Sitewinder without a valid RMA will be returned to the sender.

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